CX Partner for Fast-Growing DTC Brands.
We help fast-growing DTC brands deliver world-class customer experiences while cutting support costs by 50% with offshore AI-assisted CX teams, automated returns & tracking workflows, and CX consulting built for retail.
Not like your Ex-BPO, who serves every industry with every other service, we are built for DTC.We engineer customer experiences, optimize customer journeys, and protect the DTC loyalty.Your brand's voice, amplified. We manage the CX, so you can scale your DTC business.
Our CX experts have supported eCommerce & consumer brands across
Our CX experts knows DTC-native technology
What’s Broken in Traditional CX for DTC Brands
Outdated outsourcing and costly in-house teams can’t keep up with DTC’s chaos - product drops, shipping delays, fulfilment issues, returns spikes, and social DM storms.
Here’s what we fix:
Ticket floods during product drops, holidays, or ads scaling
Slow response times, abandoned carts & angry customers
Support treated as a cost instead of a retention + revenue engine
No visibility into repeat purchase behavior or LTV drivers
Inconsistent tone across email, chat, and social DMs
Zero upsells during support interactions
Limited automation for returns, refunds, exchanges, WISMO (where’s my order)
No visibility into fulfilment issues, warehouse delays, or carrier problems
Hidden costs, long contracts, and rigid headcount models
Poor product & brand training, wrong answers, high refund rates
We’re Redefining Customer Experience for DTC
We’re building the next-generation CX outsourcing company for retail & eCommerce —where trained human experts + AI automations + CX consulting deliver faster, friendlier, and more profitable customer experiences.Because in DTC, support is the real post-purchase marketing.
CX OutsourcingDedicated, hand-vetted support professionals trained specifically for DTC workflows, including:Shipping + tracking (“Where’s my order?”)
Returns, refunds & exchanges
Subscription support (Recharge, Skio)
Sizing, product education & pre-purchase questions
Social DMs (Instagram, Facebook, TikTok, X)
Upsells, cross-sells & retention savesAI-assisted, conversion-aware, and trained to create brand loyalty with every ticket.
CX AutomationsWe build Shopify + helpdesk automation that eliminates repetitive tickets:Automated tracking updates
Smart returns routing
Self-service help centers
AI triage that separates VIPs, influencers & urgent cases
Chatbots that don’t feel like chatbots
Proactive “delay alerts” to reduce frustrationYour agents focus on high-value conversations — not copy-paste replies.
CX ConsultingReal insights, not vanity metrics.We show you
Why customers churn
Why they return products
Where you lose repeat purchases
How post-purchase CX can increase LTV
How to reduce refund abuse & operational margin loss📈 We give you numbers that appear in your P&L and Shopify dashboard — not just your helpdesk.
| Legacy Traditional BPOs (Serving every other industry) | Krentun (Built for DTC) |
|---|---|
| Zero Automation | AI-Powered Automations for tracking, returns & subscription workflows |
| Cost-cutting only | Cost-cutting + retention + repeat purchase growth |
| Selling headcounts | Building vision-aligned high performance teams who understands the dynamics of DTC |
| Long rigid contracts | Flexible, soft commitments |
| Generic service model | DTC-specific playbooks |
| Hard to scale | Peak-friendly teams for drops + holiday surges |
| Outdated tech stack | Modern Shopify + AI-native stack |
| CX = expense | CX = margin protector + LTV driver |
| Agents = headcount | CX Experts = brand advocates + revenue creators |
| One-size-fits-all | Tailored to your fulfilment, product & brand |
We Deliver the Results DTC Brands Actually Want
Humans who understand DTC industry and with AI on their back
24/7 omnichannel support across chat, email, social
Fewer returns & refunds through better product education
Faster responses → higher conversion & fewer complaints
Increased retention & repeat purchases
Support that acts like a mini LTV engine
Automations that eliminate WISMO tickets
Insights that reduce fulfilment errors & improve margins
Transparent. Simple. All-Inclusive PricingNo implementation, setup, or training fees.Everything packaged as one simple service — covering outsourcing, automation, and DTC-specific consulting.
Every ticket is a chance to save a refund, recover a customer, or drive a repeat purchase.You’re building for the future — don’t treat CX like it’s still 2005.Let’s redefine your customer support with DTC-native CX.
Meet the Founder on LinkedIn